Customer operations associate | £25-30K + bonus + equity

London, England, United Kingdom Full-time

We’re looking for a detail-oriented and empathetic team member to join our customer success team as we scale across the UK and US.

You'll be the first point of contact for each of our customers who has a question, problem, feedback or a compliment. Alongside Cleo herself, you’ll represent the company brand, ethos and mission to our growing customer base.

What you’ll work on:

  • On the frontline, driving customer success: talking directly to our customers on a daily basis to help them use the product, learning where we can be better and rolling out your ideas
  • Sharing and applying your deep customer knowledge: you’ll have a hand in feeding into the product and dev teams to constantly improve our product
  • Writing and sharing tips on using Cleo: write articles and FAQs to help customers get the most out of their Cleo experience

Why you should join:

  • Get to work at one of the fastest growing, venture-backed startups anywhere in the world. We have gone from 200,000 users in February to over 400,000 by June.
  • Work with one of the smartest, dedicated and passionate teams in Europe. We’ll support you and your development, with regular coffee catch ups and training sessions
  • Have a genuine impact on people's lives. Hundreds of thousands of people chat to Cleo every week! We make a positive difference to their quality of life.

You are:

  • A strong written communicator
  • Organised, great at prioritising tasks and an outstanding team player
  • Excited to show us you are passionate about making our customer experience exceptional
  • Always thinking about where you can spend your time to have the most impact

If you aren’t completely confident that you fit our exact criteria, please get in touch immediately. Humility is a wonderful thing - we're at least as interested in character as in talent.

We are an equal opportunity employer and value diversity.

 

Our process

  1. A quick phone call with our COO to find out more about your experience and why you want to work at Cleo.
  2. A short exercise to prepare at home (1 hour)
  3. Onsite interview:
    1. Talk through your exercise
    2. Work through an interesting problem together
    3. Meet the CEO and COO

Apply for this opening at http://meetcleo.recruiterbox.com/jobs/fk01m1j?apply=true